Coming Soon - Email Correspondence With White Hat Gaming

I will publish the email correspondence between myself and White Hat Gaming, including interactions involving the Chief Executive Officer and the Chief Legal & Compliance Officer.

The correspondence shows how White Hat Gaming initially stated:

“Therefore, the following action has been taken:

1. Your account has been terminated with immediate effect.
2. You are banned from the group.
3. A refund has been requested for the deposits made with ApplePay.”

Despite repeated requests for clarification, White Hat Gaming failed to explain what was meant by “a refund has been requested” and instead converted a clarification request into a formal complaint process carrying an eight-week response timeframe.

The correspondence also documents how White Hat Gaming later attempted to return the account balance, including the final £750 deposit made on 26/02/2026 and winnings of £1,125.79, totalling £1,875.79. During this process, they first requested bank details and statements, then stated they could not transfer funds internationally to Revolut, requested alternative banking details, and ultimately stated that the funds could only be returned to my own account — despite the funds not originating from my account and not belonging to me.

White Hat Gaming initially stated that “a refund has been requested for the deposits made with ApplePay”, which was consistent with their contractual position regarding third-party payment instruments and returning funds to the originating payment method. However, after failing to clarify what that statement meant, White Hat Gaming later departed from that position by attempting to return the funds to my own account, despite simultaneously maintaining that the deposits originated from a payment method that did not belong to the account holder.